PROCESS
WHY HIRE AN EXPERT
“Time is free, but it’s priceless.”
AOT’S DESIGN SERVICES WILL:
Saves You Time
Take the Stress Out of Planning
Provide Expert Recommendations
Handle the Unexpected and Navigate Changes
THE AOT DESIGN PROCESS
01
Get in Touch
Fill out the online planning form and submit. AOT will review and provide a link to schedule your discovery call.
02
Discovery Call
The discover call is used to help us get a thorough understanding of your likes and dislikes, passions, curiosities, and desires. This allows us to understand your vision for your upcoming trip. We will also discuss the next steps if you plan to move forward.
03
Research and Design
A research and design fee will be required for AOT to begin developing your trip package. Once your payment is received, a design call will be scheduled.
04
Design Call
No two trips are the same. On this call we will identify travel dates, trip length, accommodation style, trip pace, specialized activities, and a budget so we can design an experience to best fit your needs.
05
Trip Outline
Following the design call, AOT will provide you with a trip overview to ensure we are aligned with your desires and have addressed any and all concerns. Upon trip outline approval, AOT will schedule a call to review the specific details of your itinerary.
06
Itinerary Review and Approval
On this call, we will provide a line-by-line review of your itinerary and answer any additional questions you may have. This will include accommodations, transportation, and touring, as well as final pricing, deposits, confirmations, terms, and insurance options. Adjustments will be made as needed and upon completion, your final itinerary will be provided to you via email for review and approval.
07
Pre-Departure
Through AOT’s interactive travel app, you will have access to all necessary travel documentation, including itineraries, confirmations, as well as emergency and daily contacts. Any travel changes or updates will be provided through email, as well as the AOT app.
As your departure date approaches, AOT will provide you with relevant literature, media, and insider tips to become more familiar with your destination.
All reservations and special requests are reconfirmed before departure.
08
Depart and Discover
Should anything not go as planned, AOT’s architects and global network are in place to resolve any bumps in your journey.
Viajes Seguros! Safe Travels!
09
Return
At AOT, our goal is to provide our clients with exceptional service, delivered with a high level of attention to detail, throughout the entire process.
Upon returning home, we ask that you complete a brief survey so we can better serve you and all AOT clients moving forward. We value your feedback and want to hear about your complete AOT experience.